Shipping & Returns

Free Shipping in Simcoe area

We offer free delivery to homes and businesses within 50km of Simcoe, Ontario. Please click "Free Delivery Area" above for a Google map. Exceptions include some oversize items.

NB: Do not request Free Shipping at Checkout if you are outside this zone - your order will be delayed until you correct the problem.

Shipping in Canada

In stock items are normally shipped within 24 hours with delivery estimated at 4 business days. Delivery estimates are just that estimates. For guaranteed delivery times, rush or special delivery requests, please phone us. PO Box addresses are not acceptable for delivery.

Items not in stock may require a few more days. If you need a guaranteed delivery date, please indicate that in your shipping instruction or give us a call to confirm.

USA Shipping Overview

For items sent to the US we charge shipping at cost and we attempt to use the best value method available for each case. Shipping estimates should be requested in advance if needed.

We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties from Canada to their country.

In stock items are normally shipped within 24 hours of order. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.

International (Outside USA , Canada ) Buyers

Customers not on the North American continent should please contact us about shipping prior to making your purchase.

We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties to their country.

Return and Refund Policy

All returns must be pre-authorized by calling our toll free line at 1.877.893.6565
You will need to attach your return authorization number to the packaging before shipping back to us.

We want you to be completely satisfied with every item that you have purchase online from mittrobe.ca. If you are not satisfied with an item that you have purchased from us, you may return the item to our store, or ship it back to us within 14 days of the order date for a refund of the purchase price.
We have a 20% re-stocking fee which covers the original cost of shipping to you and handling. This will be deducted from the refund.
Returns must be accompanied by original receipt, in original condition with all original packaging.
We do not accept returns that do not include all of the original packaging, in as new condition.
Return shipping is your responsibility, so we advise you use a service that has tracking.

Upon authorization, returns should be sent to: The Mitt & Robe Company, 751 Norfolk St. North, Simcoe, ON, N3Y 5R6

 

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